Effective Date: 11 October 2026
1. Introduction
Welcome to EcoBuild Contractors. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ecobuild-contractors.co.uk/ (the "Website"). By using the Website, you consent to the practices described in this policy.
2. Information We Collect
We may collect personal and non-personal information, including but not limited to:
- Name, email address, phone number, and address (provided through lead forms or contact forms)
- Information about your property, the work you need, and your heating system
- Photographs of your property that you choose to attach to a quote request
- Answers to our funding check (whether you own or rent, benefits, approximate household income and EPC rating)
- Messages you send us on WhatsApp, which are also handled under WhatsApp's own privacy policy
- IP address, browser type, and device information (collected through cookies and analytics tools)
3. How We Use Your Information
We use the collected information to:
- Reply to your enquiry and prepare your quotation
- Check whether you may qualify for a government-backed funding scheme and, with your agreement, support your application
- Improve our Website and customer experience
- Comply with legal obligations and government scheme requirements
- Send you relevant updates, promotions, or service information (if you have opted in)
4. How We Share Your Information
We do not sell your personal data. However, we may share information with:
- Government authorities or scheme administrators for eligibility verification
- Trusted service providers who assist in delivering our services, including our website host and the email service that delivers form submissions to us
- Legal entities when required by law
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyse website traffic. Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time with the "Cookie settings" link at the bottom of every page, or control cookies through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Your Rights and Choices
You have the right to:
- Request access, correction, or deletion of your personal information
- Withdraw consent for marketing communications
- Disable cookies through your browser settings
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
EcoBuild Contractors
158A Beechwood Road, Luton, LU4 9RY
info@ecobuild-contractors.co.uk
020 8090 9481